Returns & Refunds

At ManiVeer Juelles, we stand behind the craftsmanship and quality of our 925 sterling silver jewelry. We strive to provide a transparent, hassle-free return and exchange process in accordance with the Consumer Protection (E-Commerce) Rules of India.

Effective Date: June 12, 2026

1. Return & Exchange Window

We offer a 7-day return or exchange policy from the date of delivery. If you receive a piece that has a manufacturing defect or is damaged in transit, you are eligible to request a replacement or a refund.

2. Unboxing Video Guidelines (Mandatory)

To ensure authentication and protect against transit damage disputes, a complete, continuous unboxing video is mandatory for all return, refund, or exchange claims. The video must start before the outer courier bag is opened, show the shipping label clearly, and proceed continuously without any cuts or edits until the item is fully unpacked and inspected. Claims submitted without a valid unboxing video cannot be approved.

3. Exclusions

The following items are strictly non-returnable and non-exchangeable unless they arrive damaged:

• Custom-made or bespoke jewelry items
• Items that have been personalized, resized, or custom engraved
• Jewelry showing signs of wear, usage, or damage caused after delivery
• Items returned without their original brand box, certificate tags, and security seals intact

4. Return Process & Reverse Pickups

To initiate a return or exchange:

1. Email our support desk at support@maniveerjuelles.com with your Order ID, reason for return, and the mandatory unboxing video.
2. Once approved, we will arrange a reverse pickup from your registered address via our courier partners (e.g. Blue Dart, Delhivery) at no extra charge.
3. Please ensure the package is securely sealed in its original box and outer courier packaging before handing it over to the agent.

5. Refund & Exchange Processing Timeline

Once we receive and inspect the returned item at our quality control center in Surat, we will process your refund or exchange:

• Prepaid Orders: Refunds will be credited back to the original payment method within 5 to 7 business days.
• COD Orders: We will contact you to request your bank details or UPI ID. The refund will be processed via bank transfer within 7 business days of receiving valid account information.
• Replacements & Exchanges: For replacement, damage, or exchange products, we will process the exchange within 5 days of receiving the returned product. The replacement/exchange item will be delivered within 6 working days thereafter.

6. Cancellation Policy

Orders can be cancelled within 24 hours of placement by emailing support@maniveerjuelles.com. If the order has already been custom crafted or handed over to our shipping partner, cancellation is not possible. In such cases, standard return guidelines will apply.