Privacy Policy

1. Introduction

Welcome to ManiVeer Juelles. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, register an account, make purchases, or contact us. This policy is designed in compliance with the Digital Personal Data Protection (DPDP) Act 2023 of India.

2. Types of Data We Collect

We collect and process personal data under legal grounds, including consent and legitimate business interests. The categories of information we collect include:

• Identity Data: Full name, email address, password, phone number, and delivery address.
• Financial & Transaction Data: Payment details (processed securely by our third-party payment gateways), billing address, and order transaction history.
• Technical & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and device information.

3. Purpose of Processing and Legitimate Uses

We process your personal data for the following specific and limited purposes:

• To register your account and verify your identity.
• To process and fulfill your orders, deliver products, and send order status updates.
• To securely process payments through our payment partners.
• To communicate with you via WhatsApp, email, or telephone for support and customized jewelry requests.
• To send you newsletter announcements and promotional offers, subject to your explicit opt-in consent.

4. Third-Party Service Partners

We share relevant portions of your data with reliable third-party service providers who operate under strict data protection agreements:

• Supabase: For secure database storage, cloud infrastructure, and user authentication management.
• Razorpay: As our primary payment gateway provider. All credit/debit card, net banking, or UPI details are securely encrypted and processed. We do not store raw payment details on our servers.
• Courier Partners: Standard logistics and shipping operators (e.g., Blue Dart, Delhivery) to facilitate order shipping.

5. Data Storage, Security and Retention Limits

Your data is stored securely using industry-standard encryption protocols. In compliance with the DPDP Act 2023:

• We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
• You have the right to request the erasure of your personal data when it is no longer required for the purpose for which it was processed. We will remove or anonymize your data upon receiving a verified deletion request.

6. Your Rights Under the DPDP Act 2023

As a Data Principal in India, you enjoy the following rights under the DPDP Act 2023:

• Right to Information: Access a summary of the personal data processed by us and the list of third parties with whom it has been shared.
• Right to Correction & Erasure: Request the correction, completion, or deletion of your personal data.
• Right to Grievance Redressal: Register grievances with our Grievance Officer regarding any data protection concerns.